TABLE OF CONTENTS

• Feature Access Codes
• Anonymous Call Rejection
• Call Forwarding
• Call Return
• Call Waiting
• Caller ID
• Clear Voice Message Indicator
• Do Not Disturb
• Flash Call Hold
• Last Number Redial
• Speed Dial
• Three-Way Calling
• Voicemail

Various features can be accessed, modified, and enabled through telephone shortcuts. Each of those features will be covered in the following sections.

Feature Access Codes

While the following sections will go into greater detail about how to use each feature from a phone, the table below serves as a compilation of all of the various feature access codes.

If you have any questions regarding a particular feature or corresponding code, refer to the feature's section after this table.

Anonymous Call Rejection

Reject incoming calls that have blocked their directory or identification information. Anonymous callers will hear an intercept message when they call.

1. Dial *77 to enable.

   Dial *87 to disable.

2. Listen for a confirmation message.

Call Forwarding

Forward incoming calls to another number

1. Dial *72 to enable call forwarding always.

   Dial *73 to disable call forwarding always.

2. Dial *90 to enable call forwarding - busy.

   Dial *91 to disable call forwarding - busy.

3. Dial *92 to enable call forwarding - no answer.

   Dial *93 to disable call forwarding - no answer.

4. Dial *94 to enable call forward not reachable.

   Dial *95 to disable call forward not reachable.

5. Enter the 10-digit phone number for the call forwarding destination Listen for a confirmation message.

   and press #.

Call Return

Quickly dial the number of the last incoming call.

1. Dial *69.
2. Your phone will dial the number that was your last incoming call.

Call Waiting

Switch to new incoming calls while already on another call.

To enable or disable the feature:

1. Dial *56 to enable.

   Dial *57 to disable.

2. Listen for a confirmation message.

To Answer:

1. Sound will alert when there is another call.
2. Press flash to put the existing caller on hold and accept the other call.

To Disable for a Single Call:

1. Dial *70
2. Enter the desired 10-digit phone number you want to call.

Caller ID

Identify callers before answering the call. Block Caller ID information from being delivered with Outbound Caller ID Block.

1. Dial *68 to permanently enable outbound caller ID block.

   Dial *81 to permanently disable outbound caller ID block.

2. Dial *67 and the 10-digit phone number to enable outbound caller ID block for one call.

   Dial *82 and the 10-digit phone number to disable outbound caller ID block for one call.

3. Listen for a confirmation message.

Clear Voice Message Indicator

Clear the indicator on your phone that shows voice messages.

1. Dial *99.
2. Listen to the confirmation message.

Do Not Disturb

Halt calls, pages, or intercom messages. Callers will receive a busy message and be sent to voicemail or receive a busy signal.

1. Dial *78 to enable.

   Dial *79 to disable.

2. Listen for a confirmation message.

Flash Call Hold

Place a call on hold.

To place a call on hold:

1. Dial the other number
2. During the call, press flash.
3. Dial *22 to place the call on hold.

To take a call off hold:

1. Dial *22 or press flash.

Last Number Redial

Quickly dial the number of the last outgoing call.

1. Dial *66.

Speed Dial

Add frequently dialed numbers for quick and straightforward access.

To Create a Speed Dial Code:

1. For a one-digit code, Dial *74 and wait for the tone.

   For a two-digit code, dial *75 and wait for the tone.

2. Dial appropriate speed dial code followed by the user's 10-digitphone number. (Example: 03+800-555-1212)

3. Listen for a confirmation message.

To Use Speed Dial:

1. Listen for a dial tone.
2. Dial # followed by appropriate 2-digit speed dial code.

Three-Way Calling

Create a call that includes three parties, with each on a separate device.

1. Call the first phone number or extension.
2. Once they answer and you are on an active call, place the call on hold by pressing Flash / Conference

3. Enter the third party's complete phone number or extension and press #.

4. Once the third party answers and you are on an active call, connect all three parties and begin a three-way call by pressing Flash / Conference.

Note: If either the second or third party leaves the call, the first party and the remaining party will remain connected.

Voicemail

Send calls to a personal Voicemail while on another call, not at the office or just too busy. Messages can be conveniently retrieved by phone, online account, or email.

To Access Voicemail:

1. From on-network extension: dial *98.

   From off-network extension: dial your 10-digit phone number and press * when greeting starts.

2. Enter the passcode and press #.

Main Voicemail Menu Options:

    [1] To Access Voicemail

    [3] Record Name

    [8] To change passcode

    [9] To exit the voice portal

First Time Setup or Reset Voicemail Passcode

1. Dial *98.
2. Enter default passcode 8642 and press # (first-time setup).
3. Following passcode has expired prompt, enter a permanent passcode and press #.

4. Re-enter permanent passcode and press #.

5. Follow the rest of the prompts to record name and greetings.