REAL HELP WHEN YOU NEED IT.

Thank you for being a customer! Do you need our help with something? Do you need customer support, technical support, or have a construction issue?

We're here for you. Always. Reach out to us with any questions, concerns, or needs, and a real human will be there.


Technical Support

We are here to help you with technical questions related to your service. If you are having issues with Internet, Telephone, Video we are here to help you.

How to contact us

Hours: 24 hours a day / 7 days a week / 365 days a year (366 on leap year)
Phone: 970-207-7873
Email: support@fcconnexion.com


Open A Ticket: You can open a ticket in Freshdesk. Click "Login to submit a new ticket" on the top of the Freshdesk page. After logging in you will be able to submit and track your tickets. 


Customer Support

We are here to help you with customer support questions related to your service. If you are having issues with billing, account, adding/removing services or packages we are here to help you.

How to contact us

Hours: Monday - Friday 8am - 5 pm (except major holidays); Closed Saturday & Sunday.
Phone: 970-212-2900
Email: customercare@fcconnexion.com



Construction Issues

We are here to help you with issues related to construction.

How to contact us

Hours: Monday - Friday 8am - 5 pm (except major holidays)
Phone: 970-674-7800
Email: FCResidents@aeg.cc



Looking for more information, head over to 
https://www.fcgov.com/connexion/support