TABLE OF CONTENTS

 


Wi-Fi Bands 

Wi-Fi 5 routers, like the Nokia Gateway, included with your Connexion service, broadcast two distinct Wi-Fi bands simultaneously. Please note that neither Wi-Fi band will be capable of Gig speeds during a speed test.  


5Ghz Wi-Fi band  

It is a powerful signal that can produce high-speed wireless connections, but it is more susceptible to interference. Devices newer than 2012 will generally connect to this Wi-Fi band, but this will be determined on a device-to-device basis. A Gig capable device with a clear line of sight to the router should see speed test results from 100Mbps-850Mbps, with the variance coming from signal strength, the device being tested, and other devices bandwidth consumption on the network.  


2.4Ghz Wi-Fi band

A slower but more stable wireless connection that is less susceptible to interference than its 5Ghz counterpart, most devices will be able to connect to this type of wireless connection, with many older devices or devices with lower bandwidth requirements exclusively being able to use this wireless connection. A capable device with a clear line of sight to the router can expect to see speed test results ranging from 20-100Mbps. 


Wired Tests

The best way to test your network's speed will be using an ethernet cable. By testing with an ethernet cable, you can eliminate variables like wireless interference to see the network's full potential while conducting a speed test. Successful speed tests conducted on a wired connection will range from 850-1000Mbps, with the variance being caused by network traffic and the testing environment.  


Cable Type: Only a CAT5e cable or greater will be capable of conducting an accurate speed test on your Connexion network. For example, A CAT5 cable can only transmit 100Mbps, so check the cable to ensure it meets the minimum requirements.  

 

Device Limitations  

Many older devices were not designed with Gigabit internet in mind, so ensure that the testing device can process 1000Mbps.  


Windows Instructions: 

  1. Open Settings. 
  2. Click on Network & Internet. 
  3. Click on Status. 
  4. Under the "Change your network settings" section, click the View your network properties option. 

 

MacOS Instructions 

  1. Search Network Utility in Spotlight Search. 
  2. Under Network Interface, use the drop-down menu to select the Ethernet tab in the Info tab. Link Speed should be 1000Mbps 


Conducting a Speed Test  

Follow these instructions to conduct a speed test with the most accurate results. Using the speedtest.net web browser test or using a different testing service will produce less precise speed test results.  


Wi-Fi Speed Test 

  1. Connect to either your 2.4 or 5Ghz Wi-Fi band. 
  2. Ensure the device you're testing is capable of handling the total potential bandwidth of the network you're connected to.  
  3. If using a computer, download the speed test desktop app here; download the Ookla app from the Google store or app store if testing by phone. 
  4. Stand with a clear line of sight to the router and run the test. Ensure the speed test server says Fort Collins Connexion. 


Wired Speed Test

  1. Connect a CAT5e or greater ethernet cable to your router and computer. Ensure the cable is not damaged and verify your computer's network card is compatible with Gigabit speeds. 
  2. Download the desktop app and run the speed test. Ensure the speed test server says Fort Collins Connexion. 


Understanding Speed Test Results

While it's natural to experiment with speed tests after getting your Gigabit service, understanding these results will improve your Connexion experience. Your gigabit service can be compared to drinking through a firehose, as there are very few applications that currently require that amount of bandwidth, so don't get discouraged by "slower speeds." 


The following demonstrates how much a Gig of the internet is capable of handling. Because the 1000Mbps is so much greater than most current online services' requirements, it is essential not to rely too heavily on speed test results for determining performance.  


For example, a device getting 60Mbps on the 2.4Ghz Wi-Fi band will be more than capable of streaming HDTV despite the speed test being far lower than what one might expect on a Gigabit network. Likewise, a device getting a fast speed test (150Mbps+)  might experience buffering issues because of network interference. Ensure that you correlate performance issues with speed tests rather than running the speed test to search for performance issues.